All Wiggett Homes come complete with either an NHBC or LABC warranty.
For the first two years after legal completion, Wiggett Homes covers the majority of snagging items, which are not resultant of resident misuse or lack of maintenance.
Occupant Portal
You can now report non-emergency problems* you encounter during the first 2 years (the ‘Builder’s Rectification Period’) at any time of day or night – 7 days a week, using our Occupant Portal. This can be accessed by use of the free app ‘Managing Your New Home’. If you prefer to use a smart phone or tablet, download the app (iOS or Android).
Alternatively, if you are a laptop or desktop PC user, no need to load the App – just go straight to the portal.
Under normal circumstances, we expect to resolve most snags within 30 days. Where this is not possible, for example, due to ordering materials with a longer lead time, we will keep you updated and confirm an anticipated date for the repair as soon as we can. Please read your policy documents for full details, your warranty does not protect you against every event.
It is your responsibility to register all appliances as soon as you take ownership of the property. Wiggett Homes is unable to process an appliance claim on your behalf.
If you have any reason to be unhappy, please see our complaints procedure.
Emergencies
Please contact us immediately if you have:
Severe leak which cannot be contained
Complete failure of the heating system and/or hot water system
Power loss (not due to service provider)
A fault to ground floor window or external door
An issue posing a threat to your health and safety
If you suspect a gas leak, please call the Gas Emergency Service on 0800 111 999.
It’s important to note that you must NEVER report an EMERGENCY using the Occupant Portal. In the event of an emergency occurring please call either of the numbers provided below depending on the time.
Emergency Only - Office Hours
- Mon to Thu 08:30 - 17:00
- Fri 08:30 - 16:00
Emergency Only - Out of Hours
- Mon to Fri 17:01 - 08:29
- Sat & Sun